We allow refunds in genuine cases. However, in case of a wrong or a defective product has been delivered, do let us know at the earliest. You can write to us at [email protected] or call us at +91 8334095651 (08:00 AM-10:30 PM, Monday-Sunday). Our representative will contact you and may ask for some details about the product delivered or the defaults therein. We expect your co-operation and support in completing the process and that will allow us to resolve your complaint expediently.
In genuine cases, the company will refund payment for the damaged and/or defective product, only. For the wrong product delivered, the company will either replace the product with the right one otherwise refund the amount for the wrong product delivered.
beethan is not responsible and does not guarantee a refund for cases where:
Flowers are delivered to the incorrect address provided by the sender. Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
Product quality problems are caused by improper handling of the product by the recipient. Cancellation of order is allowed if such request is made at least 24 hours before the scheduled delivery date and a full refund will be made by beethan in such cases.
In the event we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment for the part undelivered.
Online refund will process by beethan confirmation over mail or phone call to the customer or recipient. Once processed by beethan, a refund takes 10 to 15 business days to reflect in your account.
It will not be possible for us to accept any request for product exchanges.
We allow refunds in genuine cases. However, in case of a wrong or a defective product has been delivered, do let us know at the earliest. You can write to us at [email protected] or call us at +91 8334095651(08:00 AM-10:30 PM, Monday-Sunday) within 48 hours of receiving the product. Our representative will contact you and may ask for some details about the product delivered or the defaults therein. We expect your co-operation and support in completing the process and that will allow us to resolve your complaint expediently.
In genuine cases, the company will refund payment for the damaged and/or defective product, only. Subject to the Terms and Conditions, once a refund is initiated by beethan, it takes 10-15 business days for the refund amount to reflect in your account.